Native Repair Program
If at any time during the lifetime of your Product it is determined that a Product has a problem that is not a manufacturer’s defect (e.g., wear and tear, scratched lenses, accident, or any other problems determined not to be manufacturer’s defects covered by our Lifetime Limited Warranty), we will replace your Product subject to payment of the Repair Fees set forth below, plus any applicable taxes.
Repair Fees For Requests Received Before April 1, 2020:
- Sunglasses: $30
- Ski Goggles:
- SnowTuned: $40
- SnowTuned React: $70
- Lens Replacement Kits: $30
Repair Fees for Requests Received After April 1, 2020:
- 30% off current retail price for the same or similar model product.
Start a Claim
To submit a Repair Claim for your NATIVE product, please click on the link below and complete your request for Assistance Services.
If you need assistance with the Assistance Services request on the Site, please contact our Customer Service (1-888-776-2848, Monday - Friday 9:00am – 6:00pm EST) or send a new request for assistance via the Site.