Our online return policy is simple:

Within 30 days of receipt of your order, you may return any pair of Native Sunglasses in its original condition with original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items.) Returns must be shipped back within 30 days of receiving your items. Enjoy free returns within the contiguous United States and Canada by visiting https://www.luxotticacustomercare.com/native/returns and completing our online return request form. Free return offer excludes orders to Alaska and Hawaii. Customers will be responsible for return shipping costs, when exclusions apply.

Follow these easy steps to submit a return:

  1. Visit https://www.luxotticacustomercare.com/native/returns and complete our online return request form.
  2. Print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box.
  3. Take your package to your nearest UPS location.
  4. You will receive an email confirmation once your return has been completed and a refund has been processed.
  5. Please allow up to 5 business days for the credit to show on your account.
  6. We do not exchange items, but you may reorder through nativeyewear.com at this time.