Frequently Asked Questions

How do I interchange my sunglass lenses?

For semi-rimless sunglasses: https://www.youtube.com/watch?v=h7cckLNh2Ls
For full frame sunglasses: https://www.youtube.com/watch?v=xWufHnrI1Nk

You may also refer to the warranty insert that comes in your sunglass packaging or download the pdf from our Lifetime Warranty page.

What's the best way to interchange my goggle lenses?

What's the best way to clean my goggle lenses?

Check out our goggle care PDF here for detailed instructions.

How can I get some Native stickers?

Simple! Send a self-addressed and stamped envelope to Native Eyewear, 1114 Neon Forest Circle, Unit 5, Longmont, CO 80504 with a note and we'll send some stickers your way. Thanks for spreading the Native stoke!

Do I need a Proof of Purchase for Warranty?

A copy of your proof of purchase is required to be considered for manufacturer’s defect claims. Please send a photocopy of your receipt, rather than the original, which should be kept for your records.   

To be considered valid, the receipt needs to have been generated by an authorized Native dealer. To confirm authorization, you can check the dealer locator www.nativeyewear.com/dealerlocator or call Native customer service at 888-77-NATIVE.

Finally, your proof of purchase must match the item(s) you are returning under this warranty. 

If you no longer have your proof of purchase, you can still submit your sunglasses for replacement through the standard warranty. Without the proof of purchase the $30 processing fee will apply. 

What do I need to send in for my warranty claim to be processed?

When you complete the repair form, please print two copies of the address label. One will need to be affixed on the outside of your shipping box. The other will go inside the box with your Native sunglasses or goggles.

When submitting your warranty, only send the frame and all lenses that need repair/replacement. Please do not send extra temples, cases, retainer cords, additional lenses, or cleaning cloths.

We encourage you to send your Natives by a traceable method (such as UPS or insured mail) in a sturdy cardboard box. Unfortunately, Native cannot be responsible for lost or misdirected packages.

What if the style I own has been discontinued?

If your original Native sunglasses or goggles style have been discontinued or is no longer available, we ask that you select a new style. We recommend that you go to a local Native retailer to try on some options before you make a final decision. If there aren't any Native dealers nearby, you can call Customer Service to ask for recommendations. 

All substitutions are final. Customer service is happy to help if you have questions regarding the best replacement style. They can be reached at 888-77-NATIVE.

International Repairs:

Native does service warranty/repairs for our customers residing outside the United States. The appropriate negotiated UPS shipping rates are charged in addition to the warranty cost. 

Reproduction of Customer Letters

Native Eyewear reserves the right to reproduce all or any portion of any customer letter and/or photograph received in connection with this warranty in its advertising or promotional materials without compensation to the customer. The submission of any letter and/or photograph along with a warranty claim will constitute a license permitting Native Eyewear use and reproduction of all or any portion of the customer letter and/or photograph in connection with its business.

This warranty gives you specific legal right. You may have other rights that vary from state to state. 

This warranty is subject to change. 

We’ll keep the most up to date details available on this page.

What is Prop 65?

Prop 65 was enacted by the state of California to inform consumers of chemical exposure. On May 11, 2015, Bisphenol A (BPA) was added to the list. When consumed, BPA can be harmful.

While some of our products contain trace amounts of BPA, they are not intended for consumption and we're confident in the safety of each and every pair of sunglasses and goggles. That said, we continue to look to castor-based resins and other alternatives to provide great solutions for our customers and we're proud that 100% of our 2016 and 2017 sunglass and goggle lines are made from eco-friendly materials.

For more information on Prop 65, please visit:
http://oehha.ca.gov/prop65.html

Please feel free to reach out to the Native team with any questions or concerns at 888-776-2848.

Accessibility Policy

We are committed to ensuring that our website is accessible to everyone. We continuously seek to enhance our website, and increase the accessibility of our digital content, for all of our customers. If you have an accessibility-related question or comment, or if you are having difficulty accessing information on this website, please contact our customer service team using one of the methods below so that we can provide you with the information you need through alternative means.

Email Native Consumer Care
1-888-776-2848, choose option 1, then choose option 2

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FREE SHIPPING • FREE RETURNS

FREE UPS 2-Day SHIPPING:

FREE UPS 2-DAY SHIPPING: Free UPS 2-DAY shipping available for orders shipping to the continental United States on orders over $99.00 (excludes PO Boxes, International, Alaska, Hawaii and US territories). Here are the details:  
Offer not valid on previous purchases or repair orders. 
Faster delivery methods available for additional fees. 
Free returns for all UPS orders (excludes USPS orders) 
Offer may be modified or discontinued at any time without notice. 
For Free Shipping on Parts Only orders (Excludes Lens Kits), please select USPS. This offer is applicable for the continental US (excludes Alaska, Hawaii and US territories). 
Orders ship within 1-2 days of being placed. Please note order arrival time not guaranteed. 
SHIPPING POLICY: 
Nativeyewear.com orders can be shipped within the United States and to numerous International Countries. You will have the ability to select your preferred shipping method. Orders placed by 12pm EST on business days will usually ship the same day, but please allow 1-2 business days for your order to process before it ships. We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Tracking numbers will be provided for all orders. For shipments to International addresses, please be aware that you are responsible for any shipping and additional duties, taxes, and other related charges customs may charge. Please check with your country's customs office to determine what these additional costs may be. Native Eyewear does not ship to Australia, the EU and New Zealand. 
FREE RETURNS: For UPS orders a prepaid shipping label will be included with your order in the event you need to make a return. Return instructions and policy details can be viewed by clicking here. 

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