Frequently Asked Questions
How do I interchange my sunglass lenses?
For full frame sunglasses: https://www.youtube.com/watch?v=xWufHnrI1Nk
You may also refer to the warranty insert that comes in your sunglass packaging or download the pdf from our Lifetime Warranty page.
What's the best way to interchange my goggle lenses?
What's the best way to clean my goggle lenses?
How can I get some Native stickers?
Do I need a Proof of Purchase for Warranty?
A copy of your proof of purchase is required to be considered for manufacturer’s defect claims. Please send a photocopy of your receipt, rather than the original, which should be kept for your records.
To be considered valid, the receipt needs to have been generated by an authorized Native dealer. To confirm authorization, you can check the dealer locator www.nativeyewear.com/dealerlocator or call Native customer service at 888-77-NATIVE.
Finally, your proof of purchase must match the item(s) you are returning under this warranty.
If you no longer have your proof of purchase, you can still submit your sunglasses for replacement through the standard warranty. Without the proof of purchase the $30 processing fee will apply.
What do I need to send in for my warranty claim to be processed?
When you complete the repair form, please print two copies of the address label. One will need to be affixed on the outside of your shipping box. The other will go inside the box with your Native sunglasses or goggles.
When submitting your warranty, only send the frame and all lenses that need repair/replacement. Please do not send extra temples, cases, retainer cords, additional lenses, or cleaning cloths.
We encourage you to send your Natives by a traceable method (such as UPS or insured mail) in a sturdy cardboard box. Unfortunately, Native cannot be responsible for lost or misdirected packages.
What if the style I own has been discontinued?
If your original Native sunglasses or goggles style have been discontinued or is no longer available, we ask that you select a new style. We recommend that you go to a local Native retailer to try on some options before you make a final decision. If there aren't any Native dealers nearby, you can call Customer Service to ask for recommendations.
All substitutions are final. Customer service is happy to help if you have questions regarding the best replacement style. They can be reached at 888-77-NATIVE.
Native does service warranty/repairs for our customers residing outside the United States. The appropriate negotiated UPS shipping rates are charged in addition to the warranty cost.
Reproduction of Customer Letters
Native Eyewear reserves the right to reproduce all or any portion of any customer letter and/or photograph received in connection with this warranty in its advertising or promotional materials without compensation to the customer. The submission of any letter and/or photograph along with a warranty claim will constitute a license permitting Native Eyewear use and reproduction of all or any portion of the customer letter and/or photograph in connection with its business.
This warranty gives you specific legal right. You may have other rights that vary from state to state.
This warranty is subject to change.
We’ll keep the most up to date details available on this page.
What is Prop 65?
While some of our products contain trace amounts of BPA, they are not intended for consumption and we're confident in the safety of each and every pair of sunglasses and goggles. That said, we continue to look to castor-based resins and other alternatives to provide great solutions for our customers and we're proud that 100% of our 2016 and 2017 sunglass and goggle lines are made from eco-friendly materials.
For more information on Prop 65, please visit:
Please feel free to reach out to the Native team with any questions or concerns at 888-776-2848.