Frequently Asked Questions
How do I interchange my sunglass lenses?
For full frame sunglasses: https://vimeo.com/182127413
You may also refer to the warranty insert that comes in your sunglass packaging or download the pdf from our Lifetime Warranty page.
Are yellow and orange lenses still available?
For yellow and orange lenses predating 2008, the SportFlex lens will be the replacement. The SportFlex lens combines the features of yellow and orange lenses to enable performance in a wide range of low-light conditions, including early mornings and cloudy days.
About Native Eyewear's Lifetime Warranty
Native Eyewear sunglasses and goggles have a Lifetime Warranty. If it is determined your Native Eyewear have a manufacturing defect within the first year of your original purchase, we will replace or repair those glasses at no cost to you.
After the first year, our warranty fee may apply.
To submit your warranty claim, please log on to www.nativeyewear.com and fill out the claim form in the Warranty section. From there you will receive instructions to ship the product to our facility.
Please do not return your Natives to the store where you made the purchase. Our retailers are unable to provide service or replacement under this warranty.
What does the warranty cover?
For breach of any expressed or implied warranty on this product, the consumer is limited to the following damages: repair of the product or replacement with an identical or equivalent style, at the election of Native Eyewear. Native Eyewear is not liable for any other damages, such as special, incidental, punitive or consequential damages, resulting from use of this product. Note, some states do not allow the exclusion or limitation of special, incidental, punitive or consequential damages, so the above limitation or exclusion may not apply to you.
How much is the Warranty Processing Fee?
The standard warranty fee for sunglasses is $30. The processing fee for goggles varies on the lens type. SnowTuned is $40 and SnowTuned React is $70.
For products displaying a manufacturer’s defect within the first year of purchase, a replacement will be made at no cost.
Payment may be made online by credit card only. We’re unable to accept cash or personal checks.
Please note Lens Kits purchased separately from your Native sunglasses require their own $30 processing fee.
Do I need a Proof of Purchase?
A copy of your Proof of Purchase is required to be considered for manufacturer’s defect claims. Please send a photocopy of your receipt, rather than the original, which should be kept for your records.
To be considered valid, the receipt needs to have been generated by an authorized Native dealer. To confirm authorization, you can check the dealer locator www.nativeyewear.com/dealerlocator or call Native customer service at 888-77-NATIVE.
Finally, your Proof of Purchase must match the item(s) you are returning under this warranty.
If you no longer have your Proof of Purchase, you can still submit your sunglasses for replacement through the standard warranty. Without the Proof of Purchase the $30 processing fee will apply.
Scope and Duration of Warranty
This warranty extends only to you, the owner of these Native sunglasses/goggles, and lasts for the lifetime of your eyewear. This warranty covers all parts of your Native sunglasses or goggles and applies to all types of defects or failure during standard use, with the exception of the following:
- Loss and theft
- Glasses which have been fitted with prescription lenses
What do I need to send in for my warranty claim to be processed?
When you complete the repair form, please print two copies of the address label. One will need to be affixed on the outside of your shipping box. The other will go inside the box with your Native sunglasses or goggles.
When submitting your warranty, only send the frame and all lenses that need repair/replacement. Please do not send extra temples, cases, retainer cords, additional lenses, or cleaning cloths.
We encourage you to send your Natives by a traceable method (such as UPS or insured mail) in a sturdy cardboard box. Unfortunately, Native cannot be responsible for lost or misdirected packages.
What if the style I own has been discontinued?
If your original Native sunglasses or goggles style have been discontinued or is no longer available, you will be prompted to select a new style based on your original style. Simply choose from the options provided.
All substitutions are final. Customer service is happy to help if you have questions regarding the best replacement style. They can be reached at 888-77-NATIVE.
What if I experience a Manufacturer's defect?
If there is a defect in the materials or workmanship within the first year of purchase, Native Eyewear will repair free of charge as long as a copy of your sales receipt with a legible date is included with your repair shipment.
Native Eyewear has the sole discretion to determine manufacturer's defects.
While scratched lenses are not considered a manufacturer's defect, we do cover lens replacement under the standard Lifetime Warranty.
If you no longer have your Proof of Purchase, you can still submit your sunglasses through the standard warranty. Without a Proof of Purchase, the $30 processing fee will apply.
Lifetime Warranty Repair Number
All repair claims require a repair number to track the process of the transaction. You can obtain your repair number by submitting your repair through our online repair form. In the event you misplace your repair number you can reprint by logging into your Native account.
Native does service warranty/repairs for our customers residing outside the United States. The appropriate negotiated UPS shipping rates are charged in addition to the warranty cost.
Reproduction of Customer Letters
Native Eyewear reserves the right to reproduce all or any portion of any customer letter and/or photograph received in connection with this warranty in its advertising or promotional materials without compensation to the customer. The submission of any letter and/or photograph along with a warranty claim will constitute a license permitting Native Eyewear use and reproduction of all or any portion of the customer letter and/or photograph in connection with its business.
This warranty gives you specific legal right. You may have other rights that vary from state to state.
This warranty is subject to change.
We’ll keep the most up to date details available on this page.